Frequently Asked Questions
1. ASKROA What is it, and how does it differ from typical AI fortune-telling?
ASKROA It is a mind-body-spirit platform built around real practitioners. All core destiny theories, analytical logic, and judgments are established by practitioners with years of hands-on experience. AI plays no part in the readings themselves; it only interprets and presents the results defined by the practitioners.
Typical AI fortune-telling relies mainly on public information available online. Yet the internet is full of out-of-context, contradictory, and commercially distorted destiny content. If AI makes judgments directly from this polluted material, the results can easily go astray.
ASKROA The difference is that real practitioners hold the judgment, while AI serves only as the medium of interpretation. This ensures every analysis rests on consistent, systematic destiny logic rather than answers the AI assembles on its own.
2. What is the ASKROA Star Tree?
The ASKROA Star Tree is our core intelligence system, built by Master Li Yi from more than a decade of hands-on practice.
Every verified prediction, every accurately interpreted chart, and every recorded life trajectory nourishes the Star Tree. Different guardians, such as AUREL and SERENE, share the wisdom of the Star Tree and, each in their own way, illuminate different paths of your life.
3. ASKROA Are the destiny readings accurate? Can they be trusted?
ASKROA The core judgment logic is established by real practitioners and operates in a consistent, systematic way. This avoids the inconsistent answers that generative AI often produces when questions are phrased differently or online data changes.
The system's theory is grounded in orthodox Yi studies and years of practical experience, continually validated and refined through real cases. Destiny readings are meant to offer perspectives and life references; they do not imply that anything will inevitably happen, nor do they constitute medical, legal, investment, or other professional advice.
4. What is SER || Tai Sui? How does it differ from traditional Tai Sui observance?
The SER || Tai Sui Report is an annual metaphysical analysis provided by SERENE, an ASKROA guardian. Based on your birth details, the system analyzes how the year's Tai Sui may influence your life, revealing hidden threads so you can understand what to watch for and prepare in advance.
「SER || Tai Sui is not the same as traditional Tai Sui observance. The traditional notion mainly refers to one's birth sign matching the year's Tai Sui. Tai Sui affliction analysis covers a much broader scope: beyond zodiac clashes, it reads from the complete birth chart how a Tai Sui year may deeply affect different areas of your life.
5. What does the SER || Tai Sui Report include?
The report covers your overall fortune for the year, along with key life areas such as career, relationships, and wealth. It also highlights timing to watch, potential changes, and corresponding suggestions for the year.
The actual analysis varies with each person's birth details and chart, and is subject to the annual analysis provided by SERENE.
6. Why is my birth time needed? What if I don't know the exact time?
Birth time is one of the key inputs in traditional destiny analysis. It affects the structure of your chart and the precision of the analysis, so we recommend providing as accurate a birth time as possible.
If the exact time cannot be confirmed, you may provide an approximate time window, though the precision of some analyses may be affected. Before submitting, we suggest checking with family members or reviewing records such as your birth certificate.
7. How long after payment will I receive the SER || Tai Sui Report?
Once payment is confirmed, the system typically delivers the full report to the email address you provided at checkout within about 30 minutes.
Please make sure the email address is entered correctly. If you do not receive it within the expected time, please check your spam and promotions folders.
8. Can I change the birth details I submitted after ordering?
The SER || Tai Sui Report is a made-to-order, personal, and non-reversible digital product. Once the system begins processing or the report has been sent, we are unable to remake or reissue it with revised details.
Please carefully verify your name, date of birth, time of birth, place of birth, and email address before payment.
9. What is the Shikigami Ring? What happens when I scan it?
The Shikigami Ring is ASKROA's smart ring with a built-in passive NFC chip that requires no charging.
Simply tap the ring with an NFC-enabled smartphone to open the designated page and launch the Shikigami Whisper service for personalized metaphysical voice guidance.
10. What materials are used in the Shikigami Ring? Could it cause allergies?
Different Shikigami Ring designs may use different materials. Please refer to the relevant product page for details.
If you are allergic to certain metals or jewelry materials, we recommend reviewing the product materials carefully before purchase or contacting us first. Should you experience any discomfort while wearing the ring, remove it immediately and seek professional advice.
11. How do I choose a Shikigami Ring size?
Please refer to the ring size chart on the product page. We suggest measuring the circumference of your finger at the wearing position with a soft measuring tape, then choosing the closest size.
Finger size can vary with weather, temperature, and time of measurement, so measure several times at different times of day. If you are unsure about sizing, please contact us before purchase.
12. How do I use the Shikigami Ring's NFC feature? What if my phone doesn't support NFC?
Most recent iPhone and Android smartphones support NFC. To use it, unlock your phone first, then hold the phone's NFC sensing area near the Shikigami Ring for a few seconds.
Some Android phones require enabling NFC in settings first; iPhone behavior may vary by model. If you are unsure whether your phone supports NFC, please check the official specifications.
ASKROA We cannot guarantee full compatibility with all phone models, operating systems, or cases. If your phone does not support NFC, you will not be able to scan the Shikigami Ring directly.
13. Is the Shikigami Ring waterproof?
The Shikigami Ring is not a professional waterproof product. Please avoid prolonged immersion and remove it before bathing, swimming, soaking, or water activities.
Brief splashes from everyday handwashing generally do not affect normal use, but we still recommend drying the ring promptly. Prolonged exposure to water, detergents, chemicals, or high heat may damage the ring or affect the NFC chip.
14. What should I be careful about when using the Shikigami Ring?
Please keep the ring away from strong magnetic fields, high heat, corrosive chemicals, and strong impacts, to protect its appearance and the normal operation of the NFC chip.
Do not disassemble, bend, or modify the ring yourself.
15. What if I lose my Shikigami Ring? Can it be replaced?
If your Shikigami Ring is lost, please notify ASKROA immediately via the website contact form. We will help freeze the associated account to prevent unauthorized use.
Each Shikigami Ring carries a unique, non-transferable UUID, so an existing account cannot be transferred directly to another ring. Replacement or repurchase arrangements are subject to ASKROA's final handling; deducted credits are non-refundable.
16. What is Shikigami Whisper? How does it differ from typical AI fortune-telling?
Shikigami Whisper is ASKROA's personalized metaphysical voice guidance service, delivered through the guardian AUREL.
The core destiny theories, analytical logic, and judgments behind Shikigami Whisper are all established by real practitioners. AI only interprets and presents the results and never makes destiny judgments on its own. This keeps the analysis consistent and systematic, avoiding reliance on contradictory or distorted online material.
Simply tap the ring with your phone to launch Shikigami Whisper and receive metaphysical voice guidance rooted in your personal birth chart, offering you another lens for viewing the present and thinking about the future.
17. LITE What is the difference from PRO? Which one suits me?
| Features | LITE | PRO |
|---|---|---|
| Price | HK$680 | HK$1,280 |
| Included credits | 600 Credits | 1,800 Credits |
| Standard mode | ✓ | ✓ |
| Direct voice guidance | ✓ | ✓ |
| Enhanced mode | Not supported | ✓ |
| Curated preset questions | Not supported | ✓ |
| Custom questions | Not supported | ✓ |
| Standard mode cost | 30 Credits | 30 Credits |
| Enhanced mode cost | Not applicable | 50 Credits |
| Daily activation limit | 1 times | 2 times |
| Exclusive chain | Not included | ✓ |
LITE Basic guidance editionFor those who prefer to simply receive voice guidance and settle their current direction in a simple, direct way.
PRO Enhanced guidance editionFor those who want to use curated preset questions or write their own, exploring specific situations in greater depth. PRO also includes more credits and an exclusive chain, with up to two activations per day.
18. What are credits? How are they deducted?
Credits are the points required to use the Shikigami Whisper service. Each activation deducts the corresponding credits automatically based on the mode selected:
- Standard mode:30 credits per activation; available on both LITE and PRO.
- Enhanced mode:50 credits per activation; PRO only.
LITE The LITE edition includes 600 credits, and the PRO edition includes 1,800 credits. If credits run low, you can purchase a top-up plan on the ASKROA website.
19. What is the difference between Standard and Enhanced mode?
- Standard mode (30 credits):No question needed. Based on your personal details and birth chart, the system delivers personalized metaphysical voice guidance directly. Available on both LITE and PRO.
- Enhanced mode (50 credits):You may choose from the system's curated preset questions or enter your own. Combining your personal birth chart, the system provides more targeted metaphysical answers. Enhanced mode is PRO only.
20. What if my credits run out? Can I top up?
Yes. When credits are insufficient, you can purchase a top-up plan on the ASKROA website. Once the top-up is successfully added to your account, you can continue using the Shikigami Whisper service.
Top-ups only add credits to your account and do not change the feature permissions of your edition. Even after topping up, LITE users can still only use Standard mode; Enhanced mode, curated preset questions, and custom questions are PRO only.
21. Do credits expire?
No. Credits currently have no expiry date and remain in your account for future use.
22. How long do I have to wait between uses of Shikigami Whisper?
To ensure service quality and system stability, a cooldown period applies after each use. The actual time until the next available use is shown on the system page.
Daily activation limits by edition:
- LITE:Up to 1 activation per day
- PRO:Up to 2 activations per day
Every day at midnight 0:00,the system automatically resets the day's usage count. Unused activations do not carry over to the next day, and each activation still deducts credits according to the mode selected.
23. Which languages does Shikigami Whisper support?
Shikigami Whisper supports the following five languages:
- Cantonese
- Mandarin
- English
- Korean
- Japanese
You can choose your preferred language when launching the service. Content in every language is built on the same destiny theories and judgment logic, though wording, tone, and expression may vary to suit each language.
24. How do I check my account details and remaining credits?
After scanning your Shikigami Ring, the page displays your account's remaining credits.
To view full account details, tap More Functions on the scan page, then select Account Inquiry. The system will send the details to the email address registered when the ring was activated.
25. Can I change my registered email?
The registered email currently cannot be changed by users themselves. To request a change, please submit an application via the website contact form.
To protect account security, we may ask you to provide information to verify your identity and may charge a handling fee for the process. Actual arrangements are subject to ASKROA's confirmation.
26. Can I request to view or delete my personal data?
Yes. You may request to view or delete the personal data held by ASKROA.
Please submit your request via the website contact form. We may need to verify your identity first, and will process complete requests within 30 business days of receipt.
27. When will my Shikigami Ring ship after ordering?
Once the order and payment are confirmed, we generally arrange shipment within 24 hours, with processing times counted in business days.
Saturdays, Sundays, public holidays, pre-sale products, or orders requiring verification may extend the processing time accordingly.
28. What are the shipping methods and costs?
Local orders are delivered by SF Express with free shipping.
Taiwan and Malaysia are also served, with actual shipping costs calculated by destination and shown at checkout. Once the order ships, the tracking number will be sent by email so you can follow your parcel.